Troubleshooting

Why is my document not in R365 yet?
Unlike other systems, we push your document to R365 the moment you hit the send button.   While we send them immediately, R365's processing time can...
Wed, Apr 1, 2026 at 10:49 AM
Why is my document stuck in Extracting?
For those on the clickBACON Ai plan, when you upload a document to, it first enters the "Extracting" phase. Our systems work quickly to process yo...
Thu, Apr 9, 2026 at 9:08 PM
Why did my account get disconnected from QuickBooks
If your account gets disconnected from QuickBooks, the green connected button will turn orange and we will pop up a reminder message to reconnect. Th...
Fri, Apr 17, 2026 at 2:25 PM